FAQ Your questions answered
We get so many great questions from our customers. We wanted to dedicate this page to some of the questions we get most often. If you have other questions, don't hesitate to reach out!
Q: "When I bought my honey from you it was dark in color and liquid. Now it's much lighter in color, cloudy, and solid. I know this is not normal."
A: Before you decide your honey has gone bad you should know that crystallization is a normal process that happens to all honey. It means that your honey is actually honey and not adulterated with a fructose syrup. The pollen in honey also contributes to this process. The bits of pollen remaining provide a platform for the crystals to begin forming. But pollen is important and is prevalent in 100% pure honey. While it might mean less shelf appeal because the honey looks solid, keeping pollen in honey means you’re getting a real product made by bees.
Honey tends to crystallize quicker when the temperatures are colder, or if your jar has been sitting around for a bit; and fall honey, specifically, as opposed to spring or summer honey, has a higher glucose content which makes it more prone to crystallization. Crystallization can easily be reversed by simply placing the honey in a pot of water on low/med for a bit until it eventually liquifies. Be careful not to allow the heat to get too hot, high heat will kill any of the beneficial pollens and proteins that help fight allergies, which is what makes honey a healthy daily supplement.
ORGANIC and FAIR TRADE
Q: "I love the cocoa butter lip balm. I'm wondering if you could explain what Organic & Fair Trade means. Are all the ingredients made in the US? Is the paper tube made in the US?"